New Web-Based Application Process Proposed to Enhance Access to City Fair Fares Benefits

The New York City Council convened on December 3, 2025, to discuss a new web-based application process aimed at enhancing access to the City Fair Fares (FEPS) program and other benefits for vulnerable populations, including individuals with disabilities. Council Member Salam introduced legislation that would require the Department of Social Services (DSS) to implement online forms for benefits applicants, designed to facilitate easier submission and tracking of applications.

Salam emphasized the bill’s focus on accessibility, stating that the current process can be demanding for families and individuals, particularly for those needing assistance due to disabilities or age. The proposed changes intend to allow applicants to complete and electronically sign forms from home, substantially easing the burden of traditional, in-person application methods. The existing options for paper applications and in-person submissions will remain available, offering additional pathways rather than reducing access (Source: https://youtu.be/RJz2GQZIwqQ&t=991).

DSS officials expressed their support for the aims of this legislation, highlighting the potential of their existing Access HRA online benefits portal and mobile app to connect New Yorkers with resources, particularly as the agency aims to integrate technology in service delivery. The officials acknowledged that some aspects of social services may require in-person assistance, thus technology should complement rather than entirely replace traditional methods (Source: https://youtu.be/RJz2GQZIwqQ&t=1077).

Concerns were raised about the existing barriers, particularly for applicants who struggle with navigating online systems due to a lack of experience or access to technology. Testimonies during the hearing revealed that many vulnerable populations, including older adults and individuals with disabilities, face significant challenges in accessing benefits due to the complexities of current application processes (Source: https://getlocalpost.com/2025/11/26/nyc-council-advances-bill-to-improve-accessibility-of-printed-documents-for-disabled-residents/).

The council’s focus on this initiative reflects a broader commitment to address accessibility issues throughout the city’s welfare services, aligning with recent legislative efforts aimed at enhancing the inclusivity of municipal operations for all New Yorkers. The council members emphasized the importance of continuous collaboration with community organizations to ensure that these new systems meet the needs of individuals who may require additional support (Source: https://getlocalpost.com/2025/02/18/nyc-council-pushes-for-enhanced-emergency-services-for-individuals-with-disabilities/).

By taking these steps, the city council aims to streamline the benefits application process, ultimately creating a more equitable system for those who rely on social safety nets. As this initiative moves forward, ongoing feedback from stakeholders will be crucial in refining the web-based application process to better serve all New Yorkers.